Privacy Policy

1. Introduction & Overview

Welcome to Rudra Cab ("we", "our", or "us"). We provide premium car rental and taxi booking services operating primarily across Narkatiyaganj, Bettiah, Patna, Gorakhpur, Darbhanga, Muzaffarpur, Bagaha, Motihari, and broader regions of Bihar, Uttar Pradesh, and designated Nepal Border routes.

Your privacy and trust are paramount to our business. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us through our website (https://www.rudracab.in/), direct WhatsApp messaging, phone helpline (+91 96937 91985), or in-person bookings, will be processed and protected.

2. Information We Collect

When you inquire about or book taxi services with Rudra Cab, we collect only the minimal necessary data required to arrange your transportation smoothly:

• Contact Details: Your full name, active mobile phone number, WhatsApp contact identifier, and optional email address.
• Trip & Travel Data: Exact pickup address/landmark, drop destination, requested travel date, departure time, and vehicle category preference (Hatchback, Sedan, SUV, Innova Crysta, or Tempo Traveller).
• Ride Requirements: Number of passengers, luggage requirements, and any special requests (e.g. child seat, outstation night halt, return schedule).
• Communications History: WhatsApp chats, SMS confirmations, and phone call logs relating to your booking confirmations, driver dispatch, and customer service.
• Technical Data: Basic browser user-agent, operating system, and IP address collected automatically through standard server logs for site security and DDoS prevention.

3. How We Use Your Information

We process passenger information strictly for genuine operational, logistical, and customer service purposes:

• To confirm taxi availability and provide accurate fare quotes based on your selected route and car category.
• To dispatch the assigned driver and communicate chauffeur name, vehicle registration number, and live coordination details before departure.
• To facilitate smooth pickup coordination and navigation between the assigned driver and the passenger.
• To respond to your inquiries, route modifications, rescheduling requests, or emergency assistance through our 24×7 customer desk.
• To generate travel receipts, tax invoices, and maintain accounting records in accordance with Indian tax laws.
• To verify safety protocols and continuously improve passenger travel comfort and service reliability.

4. Data Sharing & Third-Party Disclosure

We maintain strict confidentiality over your information. We disclose data solely to the following essential entities:

• Assigned Chauffeurs: Your pickup location, drop destination, passenger name, and contact number are shared with your assigned driver immediately prior to trip execution for navigation and passenger pickup.
• Emergency & Roadside Assistance: In the rare event of a highway breakdown or medical emergency, relevant trip details may be shared with local breakdown support services.
• Legal & Regulatory Authorities: When mandated by applicable Indian law, court order, or highway police authority for passenger safety and regulatory compliance.

5. Data Security & Storage Measures

We implement industry-standard organizational and technological security safeguards to protect your personal details against unauthorized access, loss, alteration, or misuse:

• Encrypted Connections: Our website uses modern SSL/TLS (HTTPS) encryption to protect information submitted through booking forms and web inquiries.
• Restricted Access: Access to customer booking records is restricted strictly to authorized dispatch coordinators at Rudra Cab.
• Retention Policy: Trip logs and communication records are retained only for as long as necessary to fulfill booking obligations, tax accounting, and customer support history.

6. Your Privacy Rights & Controls

As a valued passenger, you have full control over your personal data:

• Access & Correction: You may contact us at any time to verify the accuracy of your booking information or update contact details.
• Data Deletion: You may request the deletion of your historical contact records from our active customer contact list once all trip obligations and billings have settled.
• Communication Opt-Out: If you do not wish to receive seasonal discount alerts or festival travel reminders, simply reply "STOP" on WhatsApp or email us.

7. Cookies & Web Technologies

Our website uses minimal, non-intrusive cookies and browser storage primarily to:

• Ensure the website operates quickly and seamlessly across mobile phones, tablets, and desktop computers.
• Remember basic route preferences during your active booking session.
• Measure aggregate website traffic metrics (e.g. popular pickup routes) to improve our service offerings.

You can modify your web browser settings to decline or delete cookies at any time without restricting your ability to book a cab via phone or WhatsApp.

8. Changes to This Privacy Policy

We may periodically review and update this Privacy Policy to reflect changes in our operational procedures, new route offerings, or amendments to Indian digital data regulations. Any revised version will be published on this page with an updated "Last Modified" date.

9. Privacy Grievances & Contact Information

If you have questions, feedback, or concerns regarding this Privacy Policy or how your personal information is handled by Rudra Cab, please reach out to our privacy coordinator: