1. Policy Overview & Commitment
At Rudra Cab, we understand that travel plans can shift due to sudden changes in train schedules, flight reschedules, weather disruptions, or personal family emergencies. We believe in providing honest, stress-free cancellation and refund procedures without unnecessary friction.
This Cancellation and Refund Policy applies to all bookings initiated via our website (https://www.rudracab.in/), WhatsApp service desk (+91 96937 91985), or direct phone reservations across Bihar, Uttar Pradesh, and Nepal Border travel corridors.
2. Cancellation Windows & Applicable Charges
Refund amounts are determined by the time interval between your cancellation notification and the scheduled pickup time:
| Cancellation Time Window | Refund Eligibility / Applicable Charge | Rescheduling Option |
|---|---|---|
| 6+ Hours Before Pickup | 100% Full Refund (Zero cancellation fee) | Free date / time reschedule |
| 2 to 6 Hours Before Pickup | 90% Refund (Nominal admin fee: ₹150 - ₹250) | Free date / time reschedule |
| Less than 2 Hours Before Pickup | Driver Mobilization Fee Deducted (Fuel & dead mileage up to ₹400 - ₹600) | Reschedule subject to vehicle availability |
| Cab Reached Pickup / Passenger No-Show | Base minimum trip charge deducted | Not applicable once driver has arrived |
3. Cancellation or Delay by Rudra Cab
In the highly unlikely event that Rudra Cab is unable to fulfill your booking due to unforeseen vehicle breakdown, severe driver emergency, or extreme weather road closures:
- Immediate Alternate Vehicle: We will first make every attempt to provide an equivalent or upgraded car class at no extra charge.
- 100% Instant Refund: If an alternate vehicle cannot be arranged in time for your schedule, we will immediately initiate a 100% full refund of any advance deposit paid.
- Proactive Communication: You will be notified immediately via call and WhatsApp with complete transparency.
4. Trip Rescheduling & Date Changes
Need to delay your departure or change the travel date?
- You can reschedule your ride free of charge if you inform our dispatch desk at least 4 hours before the original scheduled pickup time.
- Rescheduled trips are subject to vehicle availability for the newly requested date and time slot.
- If the new route differs in distance, the difference in fare will be adjusted transparently.
5. Multi-Day & Special Tour Packages
For multi-day outstation bookings, Valmiki Tiger Reserve safari tours, and wedding/event fleet reservations:
- 24+ Hours Notice: Cancellations made 24 hours prior to the tour start date are eligible for a 100% full refund of advance deposits.
- 12 to 24 Hours Notice: 80% refund of advance deposit.
- Mid-Trip Early Returns: If a multi-day trip is cut short at the passenger's request, the revised bill will be recalculated based on actual days and kilometers used plus standard driver allowance.
6. Refund Modes & Processing Timelines
We process all verified refunds promptly and transparently:
- Direct UPI Transfers: Refunds can be credited instantly to your Google Pay, PhonePe, Paytm, or BHIM UPI ID.
- Bank Account Transfers (IMPS / NEFT): Direct bank deposit to the customer's savings account.
- Turnaround Time: Most UPI refunds are completed within 2 to 4 hours, and always within a maximum of 24 to 48 business hours from cancellation approval.
7. How to Request Cancellation or Refund
To initiate a cancellation or request a refund, follow these simple steps:
- Option 1 (Fastest): Send a WhatsApp message to +91 6205456281 stating your Passenger Name, Route, and Booking Date.
- Option 2: Call our 24×7 customer helpline directly at +91 96937 91985.
- Option 3: Email us at sunilbth507@gmail.com with the subject line "Booking Cancellation Request".
8. Refund Grievance & Helpdesk Office
If you have any questions or require urgent assistance regarding a pending refund: